I had to spoil the surprise and straighten things out with the front desk. They gave me keys to a new room but I couldnt get into my orginal room to get my things because the door hadnt been fixed yet, I get to the new room and someone elses luggage was already in the room! I go back down to the front desk, at this point I have roughly 15 people from the intended surprise party following me around the hotel. Nice family staycation with touch of nature everywhere. Now it at midnight, after waiting to speak to a manager for over twenty minutes, I finally get the upgrade to the 1 bedroom. Had an amazing time with the family and kids loved the natural theme (I was pleasantly surprised as well. Go to the strip and enjoy one that understands how to treat its guests.It was hell, my boyfriends surprise party was ruined, but the 1 bedroom really almost seemed worth it. We told them we came for our wedding and not a bottle of wine or champagne was to be found which is breaking tradition especially of a city demanding and reliant on it. Anything in Vegas is a $20 Uber ride away. Call the front desk for help or questions and you will wait 30 minutes on hold and hang up. The mini bar is their fridge and you cannot put things inside without a fee and the cleaning staff does not appear even when you page them. The odds at the slots are horrible and most everything is closed. The casino staff is rude and confronting to new guests who may not understand to exchange chips at the roulette table to cash them in to the point of swearing and violence. I asked for a room on the other side and they told me they were busy and still had people to check in. The music and bass from the club outside was louder than my TV could get in my room and rattled the walls on the 25th floor until after 2am. The front desk is far too busy and unresponsive.

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